Shipping & Liability

Last updated: 9 August 2026

1. Scope

These shipping terms apply to freight forwarding and transport services arranged by EGOR SURUCEANU ("we", "us") for customers ("you"). Transport is performed subject to the applicable mandatory conventions and national law, including the Convention on the Contract for the International Carriage of Goods by Road (CMR) for road transport.

2. Quotations and booking

A quotation is an estimate and may be revised if cargo details change materially or market conditions cause unavoidable cost changes, of which we will inform you before proceeding. A binding contract arises when we confirm your booking in writing and you accept it.

3. Your obligations

• provide accurate and complete cargo details, including weight, dimensions, value, nature and any hazards;
• ensure goods are packed and marked appropriately for the chosen mode of transport;
• supply accurate documentation and comply with all export, import and customs requirements;
• not tender goods that are illegal, prohibited or unacceptably dangerous.

4. Dangerous and prohibited goods

Goods classified as dangerous must be declared in writing before booking, with the required documentation and packaging. We may refuse or terminate carriage of goods that are illegal, incorrectly declared or pose a safety risk, at the owner's risk and cost.

5. Customs and documentation

We prepare transport documents and support customs clearance as part of our forwarding service. Where customs authorities require a locally licenced agent, we coordinate with one on your behalf. You remain responsible for the accuracy of the commercial data you provide (invoice values, descriptions, origins).

6. Liability

Our liability, and that of the carriers we engage, is limited in accordance with the applicable conventions and legislation:

• Road: CMR limits, currently approximately SDR 8.33 per kilogram of gross weight in case of loss or damage.
• Sea: the limits set by the applicable maritime conventions and the carrier's terms.
• Air: the limits set by the Warsaw or Montreal Conventions, as applicable.
• Indirect and consequential loss: excluded to the extent permitted by law.

Because statutory limits may be lower than your cargo's true value, we strongly recommend comprehensive cargo insurance. We are happy to arrange it for every shipment.

7. Transit times

Transit times stated in quotations are good-faith estimates based on current schedules. They are not guaranteed and are subject to border, weather, congestion and force majeure. We will keep you informed of any changes that affect your shipment.

8. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including war, unrest, strikes, natural disasters, epidemics, transport disruptions and changes in law.

9. Claims

1. Notify us of any loss, damage or delay in writing as soon as it is discovered, and in any case within the statutory time limits (for CMR road transport: within 7 days for visible damage and 21 days for loss).
2. Keep the goods, packaging and documentation available for inspection.
3. Submit your claim with supporting evidence (invoices, photos, packing lists, delivery notes).

Claims are reviewed and answered within 30 days of receipt. Filing a claim does not suspend your obligation to pay transport charges.

10. Applicable law and jurisdiction

These shipping terms are governed by the law of the Republic of Moldova and, where applicable, by the conventions governing the specific mode of transport. Disputes are subject to the courts of the Republic of Moldova unless mandatory law provides otherwise.

11. Contact

Shipping questions and claims: EGOR SURUCEANU — qetehanux03@gmail.com.